The RebelBoards team will do everything in its power to provide a product and level of customer service that exceeds your expectations. If we fail to do this in any regard, we will adhere to the following policies to correct the situation. A detail of RebelBoards Order Cancellation, Limited Warranty, Return Policy and Shipping Damage Claims is as follows:

Order Cancellations
Cancellation of the order before the item has been shipped is free of charge and will result in a full refund of the amount paid. In the event that the order has been processed and shipped from our warehouse, the cancellation will be treated like a return. Please refer to the Return section of this page.
In order to help us cancel your order before we begin the shipping process, please contact our Customer Service Department by phone at 1-310-213-0341 before 5 PM PST on the same day you place the order.

Limited Warranty 30-Day Manufacturers Guarantee
RebelBoards warrants its products to the original purchaser to be free from major defects in material or workmanship for a period of thirty (30) days from the date of purchase. This warranty is subject to the following limitations:

This is the only warranty we make to you and is in lieu of all other warranties, express or implied. We expressly disclaim any and all liability for bodily injury or death and for incidental and consequential damages to the maximum extent permitted by law. This warranty extends only to the original purchaser of the product covered by the warranty, it does not extend to subsequent purchasers or third parties.
There are no warranties, which extend beyond the warranty specified herein. The duration of any implied warranties are hereby limited to the 30-day duration of our express warranty.

Returning Merchandise
Products can be returned for any reason within ten (10) days of receipt for a full refund of the amount paid (less shipping) if the following criteria have been met. The product must be in the same condition as received in. This means brand new and never been used in any manner. If RebelBoards deems the product as being used or altered from its original state the return warranty is void.

Products can be returned only if RebelBoards provides a Return Manufacturer Authorization (RMA) in advance. The Return Manufacturer Authorization must be clearly labeled on the outside of the package, or it will be refused.

Contact RebelBoards for a Return Manufacturer Authorization.

Re-pack the item inside the original shipping box alone with its original contents. If the box is not available, you are responsible for acquiring an appropriate shipping box and packing materials that meet the shipping carriers packing requirements. Make sure to include all packaging, including any protective wrapping. The original Sales Receipt must also accompany all returns. If you do not have a Sales Receipt, just write the Return Manufacturer Authorization on the box next to the shipping address.

Any unauthorized or improperly packaged merchandise will be returned to sender.

You may ship the return item by any carrier you choose. RebelBoards is not responsible for any return shipping costs. All return item shipping costs are to be incurred by the customer and are their sole responsibility.

Shipping Damage
In the unhappy event that a board is damaged in transit, the RebelBoards team will do whatever it takes to make it right. The very first thing you should do is call us and we will go through the following options with you:

The RebelBoards team will do everything in it's power to deal promptly with the situation and ensure everything is resolved in a way you expect it to be.